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credit",{"html":21,"json":21},{"_metadata":213,"Title":215,"SubTitle":222,"Description":223,"IsBanner":224,"IsPopUpEnabled":224,"BreadcrumbsData":225,"BannerContentArea":229,"MainContentArea":242,"MetaTitle":334,"MetaDescription":335,"MetaKeywords":336,"SEOSitemaps":340,"OgTitle":334,"OgDescription":21,"OgType":341,"OgLocale":342,"OgSiteName":343,"OgImage":344},{"key":214,"displayName":215,"types":216,"locale":16,"status":17,"url":218,"published":220,"lastModified":221},"ca6f631368554e15b566ba50f37d9b2c","Privacy Policy",[217,13,14,15],"TermsAndPoliciesPage",{"default":219,"hierarchical":219},"\u002Four-terms-policies\u002Fprivacy-policy","2025-02-18T05:32:09.000Z","2026-10-16T06:59:18.409Z",{"html":21},{"html":21},true,[226,227,228],"Home:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002F","Our terms & policies:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002Four-terms--policies\u002F","Privacy Policy:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002Four-terms--policies\u002Fprivacy-policy\u002F",[230],{"_metadata":231,"Title":232,"SubTitle":235,"Description":237,"Image":239,"ImageAlignment":21,"BackgroundColor":21,"TextColor":21},{"key":21,"displayName":232,"types":233},"Privacy policy.",[234,38,14,15],"HeroBannerBlock",{"html":236},"\u003Cp>\u003Cspan style=\"color: #ffffff; font-size: 40px;\">Privacy policy.\u003C\u002Fspan>\u003C\u002Fp>",{"html":238},"\u003Cp>Last updated: October 2026\u003C\u002Fp>",{"AltText":21,"Image":240},{"key":21,"url":241},{"default":21},[243,253,262,271,280,289,298,307,316,325],{"_metadata":244,"Title":249,"SubTitle":250,"Description":251},{"key":245,"displayName":246,"types":247},"751ae676af374b559d3e0e1b76bbca17","1. Introductions",[248,38,14,15],"DescriptionBlock","Introduction",{"html":21},{"html":252},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Coates Group Holdings Pty Limited (ABN 85 126 069 341) and its subsidiary companies (\u003Cstrong>Coates, us, we\u003C\u002Fstrong>) value the privacy of individuals and is committed to safeguarding information it receives in connection with its business activities.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">This policy outlines how Coates collects, uses, discloses, stores, handles and protects personal information about an individual under the Privacy Act 1988 (Cth), as amended (the \u003Cstrong>Act\u003C\u002Fstrong>), and the Australian Privacy Principles (\u003Cstrong>APPs\u003C\u002Fstrong>) set out in that Act, and how an individual can make enquiries or issue any complaint about the manner in which we handle personal information that we hold about them.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">This Privacy Policy should be read alongside our Terms of Use, and any other terms and conditions that apply to the products and services we provide to you.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may update or change this Privacy Policy from time to time, including to take account of new or amended laws, new technology or changes to our operations. If we do so, we will publish the updated policy on our website. All personal information held by us will be governed by our most recent updated policy. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy that impact on your rights, we will seek to inform you by notice on our website or by email.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">This policy was last updated 1 June 2026\u003C\u002Fp>",{"_metadata":254,"Title":258,"SubTitle":259,"Description":260},{"key":255,"displayName":256,"types":257},"edd069f7a80b47e4b73ecb7d2d860c0f","2. What is personal information?",[248,38,14,15],"What is personal information?",{"html":21},{"html":261},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In this Privacy Policy, ‘personal information’ has the meaning set out in the Act. In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable from that information or other information combined with that information.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Some types of personal information are classified as ‘sensitive information’ and\u002For ‘health information’, which are subject to additional protection under the Act. Sensitive information may include information about your racial origin or health status, and health information may include information about a health-related service you have had or will receive, including test results and appointment details.\u003C\u002Fp>",{"_metadata":263,"Title":267,"SubTitle":268,"Description":269},{"key":264,"displayName":265,"types":266},"8a10c7dc7058490685a2ba5e60800708","3.What types of personal information do we collect?",[248,38,14,15],"What types of personal information do we collect?",{"html":21},{"html":270},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of customers procuring our products and\u002For services – your name, billing or shipping address, email address, telephone number(s), payment information (including credit card information or alternative payment method account information), identity documentation such as a drivers licence, and your order details;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of customers purchasing or hiring products through our store – your name, billing or shipping address, email address, telephone number(s), payment information (including credit card information or alternative payment method account information), identity documentation such as a drivers licence and your order details;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of applicants for a Coates trade or credit account, and the directors, proprietors or authorised representatives of those applicants - identification information used to verify identity, including name, date of birth, residential address, identity document type and number, and information contained in or about identity documents such as a driver licence, passport or Medicare card;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring\u002Fexit pages, date\u002Ftime stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and\u002For platforms, as well as information about your usage of our website and\u002For platforms when browsing (see\u003Cstrong> “Information collected via our website” \u003C\u002Fstrong>below);\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">if you have requested to receive news about exclusive offers, promotions, or events from us – your name, mailing or street address, email address, and telephone number(s);\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">if you have contacted us to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement – your name, mailing or street address, email address, and telephone number(s); \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of commercial credit applicants – information required to assess your credit worthiness, including your credit or business history and any trade referees;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of our sites where we have CCTV technology installed – CCTV footage and recordings; \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of prospective employees or contractors – information contained in your application or resume, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers; and\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">in the case of our suppliers and distributors – your name, mailing or street address, email address, and telephone number(s).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Coates Hire does not collect sensitive information.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">When dealing with Coates Hire, you have the right to remain anonymous or use a pseudonym. However, if we cannot collect personal information, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.\u003C\u002Fp>",{"_metadata":272,"Title":276,"SubTitle":277,"Description":278},{"key":273,"displayName":274,"types":275},"f434fa61a11f4d8ebdeb2f5b345e6bd1","4. How do we collect personal information?",[248,38,14,15],"How do we collect personal information?",{"html":21},{"html":279},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We collect your personal information directly from you, including when you:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">access or use our website;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">subscribe to or hire\u002Fpurchase our products or services; \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">sign up to receive news and exclusive offers, promotions, or events;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">enter surveys, competitions, promotions or request information or material from us;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">make inquiries about us or our products or services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; and\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">apply to work with us or are engaged by us as a contractor.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In limited circumstances, we may collect personal information about you from publicly available sources (such as the Internet) and from third parties (such as mutual contacts, or if someone makes a purchase on your behalf, or from your referees during the recruitment process if you apply for a job with us). We may also collect personal information through third parties such as our service providers or a credit reporting agency in accordance with our Credit Reporting and Credit-Related Personal Information Policy, or through promotional and marketing activities.\u003C\u002Fp>",{"_metadata":281,"Title":285,"SubTitle":286,"Description":287},{"key":282,"displayName":283,"types":284},"0a021f1d5c1f41cc909e1723fde3b915","5. Information collected via our website",[248,38,14,15],"Information collected via our website",{"html":21},{"html":288},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">To ensure we are meeting the needs and requirements of our website users, and to secure and develop our online services, we may collect information by various means including via:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">system log files, which track actions occurring on our website; \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">cookies, which are unique identification numbers that are placed on the browser of our website users. The cookies do not in themselves identify users personally but are linked back to a database record about them. For more information about cookies, and how to disable cookies, visit \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"Website\" href=\"https:\u002F\u002Fallaboutcookies.org\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fallaboutcookies.org\u003C\u002Fa>;\u003C\u002Fspan>\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">web beacons, tags and pixels, which are electronic files used to record information about how you browse our website; and \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Google Analytics and Hotjar, which collect session statistics, geolocation, and browser and device information.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Further information on how information is collected and processed by Google Analytics \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Fpolicies.google.com\u002Ftechnologies\u002Fpartner-sites\" target=\"_blank\" rel=\"noopener\">here\u003C\u002Fa>,\u003C\u002Fspan> and by Hotjar \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Fhelp.hotjar.com\u002Fhc\u002Fen-us\u002Fcategories\u002F115001323967-About-Hotjar\">here\u003C\u002Fa>.\u003C\u002Fspan>Any third-party links or advertising on our website may also use cookies; you may receive these cookies by clicking on the link to the third-party site or advertising. We do not control the collection or use of information by these third parties, and these third-party cookies are not subject to this Privacy Policy. You should contact these companies directly if you have any questions about their collection and\u002For use of information. When linking to any other site, you should always check the relevant website’s privacy policy before providing any personal information.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our website. If you do so, you can still access our website, but it may impact your user experience.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You may also opt out of targeted advertising by using the links below:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong> \u003C\u002Fstrong>\u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Fwww.facebook.com\u002Flogin.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab%3Dads\">Facebook\u003C\u002Fa>;\u003C\u002Fspan>\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong> \u003C\u002Fstrong>\u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Fmyadcenter.google.com\u002Fhome?hl=en\">Google\u003C\u002Fa>;\u003C\u002Fspan> and\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong> \u003C\u002Fstrong>\u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Fhelp.ads.microsoft.com\u002F#apex\u002F3\u002Fen-us\u002F51029\">Bing\u003C\u002Fa>.\u003C\u002Fspan>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"https:\u002F\u002Foptout.aboutads.info\u002F?c=2&lang=EN\">opt-out portal.\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>",{"_metadata":290,"Title":294,"SubTitle":295,"Description":296},{"key":291,"displayName":292,"types":293},"dc9001d3b43b49848beb7596bed40fea","6. How will we use and disclose personal information?",[248,38,14,15],"How will we use and disclose personal information?",{"html":21},{"html":297},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Coates will generally use, collect, hold or disclose personal information about you as required for our business functions and activities, which may include the following:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to provide you with products and services and to send communications requested by you; including through the Commonwealth Document Verification Service as described in section 7\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">verify your identity, where necessary to do so \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to obtain credit history information about customers and potential customers [in accordance with our Credit Reporting and \u003Ca style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" href=\"\u002Four-terms-policies\u002Fcredit-reporting-and-credit-related-personal-information-policy\">\u003Cspan style=\"color: rgb(255, 97, 5);\">Credit-Related\u003C\u002Fspan> \u003Cspan style=\"color: rgb(255, 97, 5);\">Personal Information Policy – Credit Reporting + Credit Related Personal Info Policy - Coates\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"color: rgb(255, 97, 5);\">;\u003C\u002Fspan>\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to tailor our communications to you;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to send information about future events, promotions, regular email communications or newsletters (both electronic and hardcopy) outlining news, services, products or events; \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to conduct business processing functions;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">consider you for a job at Coates;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">for our internal administrative, marketing and planning requirements; \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to compile and report statistics using de-identified information;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to comply with our legal obligations, such as notifying you of matters required by law;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">for direct marketing purposes, where you have opted-in to receive direct marketing (as further described below); \u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">for purposes that are expressly permitted under any agreement with you; and\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">where it is suspected that potential or actual unlawful activity (e.g. fraud) has taken place.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may also use or disclose your personal information for our administrative, planning, product or service development, quality control and debt collection purposes, and for other purposes to which you have consented, or as otherwise permitted or required by law.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Technical information and general analytics are used for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are using our website, and to improve our website and our products and services.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may disclose your personal information to the following parties for the purposes described above and further below:\u003C\u002Fp>\n\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">our employees, related bodies corporate, contractors or service providers for the purposes of: operating of our website; conducting our business activities; fulfilling requests by you; processing credit card transactions; providing products and services to you; or for one of the purposes set out above;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">suppliers and third parties with whom we have commercial relationships, for business, marketing and related purposes;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">our professional advisers (such as lawyers, accountants or auditors) and insurers;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">organisations authorised by us to conduct promotional, research or marketing activities;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">third parties to whom you have authorised us to disclose your information (e.g. referees or account nominees);\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">our identity verification provider and, through that provider, the Commonwealth Document Verification Service administered by the Attorney-General’s Department;\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">to debt collectors when payments are overdue; and\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">any other person as required or permitted by law.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Coates may share personal information with related companies or with contractors performing services for us. In these instances, we will use reasonable endeavours to ensure that these organisations are required to comply with the APPs, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third-party service provider to which we disclose your personal information.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Direct Marketing \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may use your personal information for direct marketing or to advise you about new services and marketing initiatives that may be of interest to you, where you have consented for us to do so.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">These communications may be sent in various forms, such as mail, SMS, fax and email, and social media in accordance with applicable laws. These communications may also be sent from some of our third-party providers. Any direct marketing material will include a link allowing you to nominate if you do not wish to receive further direct marketing communications from us. You can also opt-out of receiving marketing communications from us by contacting us at the details set out below (and on each communication).\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Cross-Border Transfers \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In limited circumstances, we may share your personal information with recipients that are located outside of Australia, including to India.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If we send your personal information to a recipient in a country with privacy and data protection laws which are at least substantially similar to the Act and APPs, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Act and APPs if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have privacy and data protection laws as comprehensive as Australia’s, we will take commercially reasonable steps to secure a contractual commitment from the recipient to handle your personal information in accordance with the Act and APPs.\u003C\u002Fp>",{"_metadata":299,"Title":303,"SubTitle":304,"Description":305},{"key":300,"displayName":301,"types":302},"0da9569a5ae645fc80d6d7e5c84a97de","7. Identity verification and Document Verification Service",[248,38,14,15],"Identity verification and Document Verification Service",{"html":21},{"html":306},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Where required for credit assessment, account onboarding, fraud prevention, or to meet our legal or contractual obligations, we may ask you to verify your identity. This typically applies when you apply for a Coates trade or credit account, including verification of company directors, proprietors or authorised representatives. \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">To verify your identity, we collect identification information such as your name, date of birth, residential address, identity document type, identity document number, and other information contained in or about an identity document (for example, a driver licence, passport or Medicare card). \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We use a third-party identity verification provider, Scantek, to facilitate this process. With your consent, your identification information is checked against the Commonwealth Document Verification Service (DVS), which is administered by the Attorney-General's Department, or against the relevant document issuing authority. The DVS confirms only whether the details you provide match those held by the issuing authority. It does not return the underlying information from the issuing authority's records. \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Identity verification through the DVS is voluntary. If you prefer not to use the DVS, you can ask us about alternative methods of identity verification (such as in-person sighting of original documents). We will offer a reasonable alternative where one is available. We may only decline your application where we cannot verify your identity to the standard required for credit, fraud prevention, or our legal obligations by any reasonable method.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We collect, use and disclose identification information for the purposes set out in section 6 and for the specific purposes described above. We do not use identification information collected for DVS verification for direct marketing.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may change our identity verification provider from time to time. Where we do so, we will continue to handle your identification information in accordance with this Privacy Policy and the Privacy Act.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If you have questions or a complaint about how your identification information has been collected, used or disclosed in connection with identity verification or the DVS, you can contact our Privacy Officer using the details in section 10. You may also contact the Office of the Australian Information Commissioner.\u003C\u002Fp>",{"_metadata":308,"Title":312,"SubTitle":313,"Description":314},{"key":309,"displayName":310,"types":311},"42445ca8516a4d16b9aeff992481ecc5","8. How will Coates store and manage your data?",[248,38,14,15],"How will Coates store and manage your data?",{"html":21},{"html":315},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We store your personal information in hard copy files and\u002For other electronic record keeping methods in secure databases. We do not combine or link personal information we hold about you with other personal information about you from third party sources.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">From time to time, personal information may be held on or within systems internal and external to Coates including public and private clouds. We will take reasonable steps to protect the personal information we hold from misuse and loss, interference and from unauthorised access, modification or disclosure.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We maintain physical security over paper and electronic data sources, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">However, the internet is an insecure medium, and users should be aware that there are inherent risks transmitting information across the internet. We cannot guarantee the security of transmission of personal information disclosed to us online. You transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Generally, we retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security. \u003Cbr \u002F>Coates will take reasonable steps to securely de-identify or dispose of personal information when we have no further need to use it, or when we are required by law to do so.\u003C\u002Fp>",{"_metadata":317,"Title":321,"SubTitle":322,"Description":323},{"key":318,"displayName":319,"types":320},"251b5b66ce68447397abe0fe5fb1e192","9. How can I access and correct information?",[248,38,14,15],"How can I access and correct information?",{"html":21},{"html":324},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You may request access to personal information that we hold about you. We will provide you with access to personal information in accordance with the Act and APPs but there are circumstances where we may not be able to grant you access to the personal information that we hold where permitted by the Act the APPs. If you are refused access to personal information, we will provide you with reasons for the refusal.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Coates will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that the personal information, we hold about you is inaccurate or out of date, please let us know immediately and request us to amend it. We will consider your request, and if we are satisfied with your request, we will take reasonable steps to correct the information. If we do not agree that there are grounds for amendments, then we will follow the procedures set out in the Act and APPs. You can request that we make a record of your correction request with the relevant information.\u2028\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">All requests for access to personal information must be made in writing to Coates. We may charge a reasonable fee for processing your request.\u003C\u002Fp>",{"_metadata":326,"Title":330,"SubTitle":331,"Description":332},{"key":327,"displayName":328,"types":329},"2a1720a99f5345a2a80e610487631226","10. Contact, complaints and further information",[248,38,14,15],"Contact, complaints and further information",{"html":21},{"html":333},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If you have any questions in relation to the information handling procedures of Coates Hire, any complaint regarding our treatment of your personal information, please contact our Privacy Officer in writing on the following contact details.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">By Mail: Privacy Officer - Coates \u003Cbr \u002F>Level 1, 201 Coward Street, Mascot, NSW, 2020 \u003Cbr \u002F>By email: \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"email\" href=\"mailto:privacy.officer@coates.com.au\">privacy.officer@coates.com.au\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may need you to provide more information about your concern. If your concern is genuine, we will investigate the issue and endeavour to provide you with a written response as soon as possible upon receipt. Sometimes we might be delayed in providing you with a written response and if is the case, we will use reasonable endeavours to contact you to explain the reason for the delay (where feasible).\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If you are not satisfied with our response, please notify the Privacy Officer in writing. We may escalate your matter and review the response that you were given. You may also direct your concerns to the Office of the Australian Information Commissioner, whose contact details are set out below:\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Office of the Australian Information Commissioner \u003Cbr \u002F>PO Box 5218 \u003Cbr \u002F>Sydney NSW 2001 \u003Cbr \u002F>Phone: 1300 363 992 \u003Cbr \u002F>Online: \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"website\" href=\"https:\u002F\u002Fwww.oaic.gov.au\u002Fabout-us\u002Fcontact-us\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fwww.oaic.gov.au\u002Fabout-us\u002Fcontact-us\u003C\u002Fa>\u003C\u002Fspan> \u003Cbr \u002F>Email:\u003Cspan style=\"color: rgb(255, 97, 5);\"> \u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"email\" href=\"mailto:enquiries@oaic.gov.au\">enquiries@oaic.gov.au\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You are entitled to make an anonymous complaint or inquiry in relation to this Privacy Policy or your privacy rights. However, we may require you to identify yourself if required by law or if it is impracticable for us to deal with your matter otherwise.\u003C\u002Fp>","Privacy Policy - Coates","Learn how Coates collects, uses and protects your personal information in accordance with our commitment to privacy and data security.",[337,338,339],"coates","privacy policy","safety","\u003CSEOSitemaps>\u003Cenabled>true\u003C\u002Fenabled>\u003Cchangefreq>weekly\u003C\u002Fchangefreq>\u003Cpriority>0.5\u003C\u002Fpriority>\u003C\u002FSEOSitemaps>","website","en_US","Coates",{"AltText":21,"Image":345},{"key":21,"url":346},{"default":21},{"SiteSettingsPage":348},{"total":5,"items":349},[350],{"_metadata":351,"FooterContentArea":354},{"key":9,"displayName":10,"types":352,"locale":16,"status":17,"url":353},[12,13,14,15],{"default":19},[355,395,415,560],{"_metadata":356,"Title":361,"Description":362,"ConfirmationMessage":21,"SubmitSuccessMessage":363,"RedirectToPage":364,"AllowAnonymousSubmission":189,"AllowMultipleSubmission":224,"ElementsArea":365},{"key":357,"displayName":358,"types":359},"c1f0d96e836549f0a0423924afeff74e","Subscribe",[360,38,14,15],"FormContainerBlock","Get hire tips, updates and project planning ideas.","Get practical hire tips, equipment updates, project planning ideas and new\u2028solution releases from Coates.",{"html":21},{"default":21,"hierarchical":21},[366,374,380,387],{"_metadata":367,"Label":372,"PlaceHolder":372,"Description":21,"Validators":373,"ValidatorMessages":21,"PredefinedValue":21,"AutoComplete":21,"Hidden":21},{"key":368,"displayName":369,"types":370},"817d0be1d5554405b6d1b57ab6cabb10","First Name",[371,38,14,15],"CustomTextBoxElementBlock","First name","EPiServer.Forms.Implementation.Validation.RequiredValidator",{"_metadata":375,"Label":379,"PlaceHolder":379,"Description":21,"Validators":373,"ValidatorMessages":21,"PredefinedValue":21,"AutoComplete":21,"Hidden":21},{"key":376,"displayName":377,"types":378},"61727e5f8158408ab990f2cc4d9ff4b0","Last Name",[371,38,14,15],"Last name",{"_metadata":381,"Label":385,"PlaceHolder":21,"Description":21,"Validators":386,"ValidatorMessages":21,"PredefinedValue":21,"AutoComplete":21,"Hidden":21},{"key":382,"displayName":383,"types":384},"3c1c5899e94e48b0a7851b5c9d09dfd7","Email",[371,38,14,15],"Work email","EPiServer.Forms.Implementation.Validation.RequiredValidator|||EPiServer.Forms.Implementation.Validation.RegularExpressionValidator###^[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,}$|||EPiServer.Forms.Implementation.Validation.EmailValidator",{"_metadata":388,"Label":390,"FinalizeForm":21,"Description":21,"RedirectToPage":393,"Image":394},{"key":389,"displayName":390,"types":391},"f1183719e8db42a4888c26760c15e954","Sign up",[392,38,14,15],"SubmitButtonElementBlock",{"default":21,"hierarchical":21},{"default":21},{"_metadata":396,"Logo":401,"TaglineHtml":404,"ActionLinks":406},{"key":397,"displayName":398,"types":399},"2b033969bfd7476397114116c1852519","Stay ahead of the build",[400,38,14,15],"FooterCallToActionPropertyBlock",{"AltText":21,"Image":402},{"key":28,"url":403},{"default":30},{"html":405},"\u003Cp>\u003Cspan style=\"color: rgb(255, 97, 5);\">Stay ahead\u003C\u002Fspan> of the 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