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build.\u003C\u002Fp>",[273,275,279],{"url":274,"title":81,"text":81,"target":21},{"default":85},{"url":276,"title":278,"text":278,"target":21},{"default":277},"\u002Fquote-request","Get a quote",{"url":280,"title":162,"text":162,"target":21},{"default":50},{"_metadata":282,"NavigationColumns":287,"SocialHeading":371,"SocialLinks":372},{"key":283,"displayName":284,"types":285},"85c6636b997e44639ff6213c90c497bf","Page Navigation",[286,38,14,15],"FooterNavigationBlock",[288,310,333,356],{"Title":289,"LinkItems":290},"Equipment & solutions",[291,293,296,298,302,306],{"url":292,"title":120,"text":120,"target":21},{"default":126},{"url":294,"title":295,"text":295,"target":21},{"default":137},"Specialist solutions",{"url":297,"title":142,"text":142,"target":21},{"default":147},{"url":299,"title":301,"text":301,"target":21},{"default":300},"\u002Fabout-us\u002Fsustainability\u002Ffleet-sustainability","Fleet sustainability",{"url":303,"title":305,"text":305,"target":21},{"default":304},"https:\u002F\u002Fconnect.coates.com.au\u002F","Coates Connect",{"url":307,"title":309,"text":309,"target":21},{"default":308},"\u002Fspecialist-solutions\u002Fengineering-solutions\u002Fbim-library","BIM Library",{"Title":311,"LinkItems":312},"Customer support",[313,315,317,321,325,329],{"url":314,"title":162,"text":162,"target":21},{"default":167},{"url":316,"title":81,"text":81,"target":21},{"default":85},{"url":318,"title":320,"text":320,"target":21},{"default":319},"\u002Four-terms-policies","Our terms & policies",{"url":322,"title":324,"text":324,"target":21},{"default":323},"https:\u002F\u002Fcoateshire.applyeasy.com.au\u002Fcredit","Apply for a credit account",{"url":326,"title":328,"text":328,"target":21},{"default":327},"https:\u002F\u002Fcoates.eipp.blackline.com\u002Fapp\u002Fcustomer\u002Flogin","Pay your invoice",{"url":330,"title":332,"text":332,"target":21},{"default":331},"\u002Fused-equipment-for-sale","Used equipment for sale",{"Title":334,"LinkItems":335},"About us",[336,340,344,348,352],{"url":337,"title":339,"text":339,"target":21},{"default":338},"\u002Fabout-us","Who we are",{"url":341,"title":343,"text":343,"target":21},{"default":342},"\u002Fabout-us\u002Fsustainability","Sustainability",{"url":345,"title":347,"text":347,"target":21},{"default":346},"\u002Fabout-us\u002Fcoates-foundation","Coates Foundation",{"url":349,"title":351,"text":351,"target":21},{"default":350},"\u002Fabout-us\u002Fsafety","Safety",{"url":353,"title":355,"text":355,"target":21},{"default":354},"https:\u002F\u002Fcareers.coates.com.au\u002F","Careers",{"Title":357,"LinkItems":358},"News",[359,363,367],{"url":360,"title":362,"text":362,"target":21},{"default":361},"\u002Fnews\u002Flatest-news","Latest News",{"url":364,"title":366,"text":366,"target":21},{"default":365},"\u002Fnews\u002Flatest-projects","Latest Projects",{"url":368,"title":370,"text":370,"target":21},{"default":369},"\u002Fnews\u002Fnewsroom","Newsroom","Socials",[373,386,399,412],{"_metadata":374,"PrefixText":376,"ImageLink":378,"Image":381},{"key":375,"displayName":376,"types":377},"9bbac8a667cb4e5f969a5d6122b86600","Facebook",[37,38,14,15],{"url":379,"title":376,"text":376,"target":21},{"default":380},"https:\u002F\u002Fwww.facebook.com\u002FCoatesAU\u002F",{"AltText":21,"Image":382},{"key":383,"url":384},"bd1d3b84f76d11ef800b52ec55d5b778",{"default":385},"https:\u002F\u002Fimages1.cmp.optimizely.com\u002Fassets\u002FBlock+6_Home+Page_Footer_Facebook_Logo_Secondary.svg\u002FZz1iZDFkM2I4NGY3NmQxMWVmODAwYjUyZWM1NWQ1Yjc3OA==",{"_metadata":387,"PrefixText":389,"ImageLink":391,"Image":394},{"key":388,"displayName":389,"types":390},"e7597d4543f7446492e7c67d2ae29d21","Instagram",[37,38,14,15],{"url":392,"title":389,"text":389,"target":21},{"default":393},"https:\u002F\u002Fwww.instagram.com\u002Fcoatesau",{"AltText":21,"Image":395},{"key":396,"url":397},"bd16111af76d11ef960d3ad1d892cca6",{"default":398},"https:\u002F\u002Fimages3.cmp.optimizely.com\u002Fassets\u002FBlock+6_Home+Page_Footer_Instagram_Glyph_White.svg\u002FZz1iZDE2MTExYWY3NmQxMWVmOTYwZDNhZDFkODkyY2NhNg==",{"_metadata":400,"PrefixText":402,"ImageLink":404,"Image":407},{"key":401,"displayName":402,"types":403},"a25dae3cef8542d18340b56dd1670a1a","LinkedIn",[37,38,14,15],{"url":405,"title":402,"text":402,"target":21},{"default":406},"https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fcoatesau\u002F",{"AltText":21,"Image":408},{"key":409,"url":410},"bd2e0144f76d11efb95b06bd0e2000eb",{"default":411},"https:\u002F\u002Fimages4.cmp.optimizely.com\u002Fassets\u002FLinkedIn-White.svg\u002FZz1iZDJlMDE0NGY3NmQxMWVmYjk1YjA2YmQwZTIwMDBlYg==",{"_metadata":413,"PrefixText":415,"ImageLink":417,"Image":421},{"key":414,"displayName":415,"types":416},"58353d6baeb34e7eb35838dde04b35a6","YouTube",[37,38,14,15],{"url":418,"title":420,"text":420,"target":21},{"default":419},"https:\u002F\u002Fwww.youtube.com\u002Fc\u002FCoatesAU\u002Fvideos","Youtube",{"AltText":21,"Image":422},{"key":423,"url":424},"bd0437baf76d11efab93c28ae71dcd60",{"default":425},"https:\u002F\u002Fimages1.cmp.optimizely.com\u002Fassets\u002FBlock+6_Home+Page_Footer_YouTube-Secondary.svg\u002FZz1iZDA0MzdiYWY3NmQxMWVmYWI5M2MyOGFlNzFkY2Q2MA==",{"_metadata":427,"CopyrightText":432,"BusinessNumber":433,"LegalLinks":434},{"key":428,"displayName":429,"types":430},"619c928f0fff4906bf91414328fa2ef4","Copyright",[431,38,14,15],"FooterLegalBlock","© 2026 Coates Hire Operations Pty Ltd. All rights reserved.","ABN 99 074 126 971  ",[435],{"url":436,"title":438,"text":438,"target":21},{"default":437},"\u002Four-terms-policies\u002Fprivacy-policy","Privacy Policy",{"_metadata":440,"Title":442,"SubTitle":449,"Description":450,"IsBanner":230,"IsPopUpEnabled":230,"BreadcrumbsData":451,"BannerContentArea":455,"MainContentArea":467,"MetaTitle":577,"MetaDescription":578,"MetaKeywords":579,"SEOSitemaps":21,"OgTitle":582,"OgDescription":21,"OgType":583,"OgLocale":584,"OgSiteName":585,"OgImage":586},{"key":441,"displayName":442,"types":443,"locale":16,"status":17,"url":445,"published":447,"lastModified":448},"a4f9b2878b224233b880babd4559f94c","Credit Reporting and Credit-Related Personal Information Policy",[444,13,14,15],"TermsAndPoliciesPage",{"default":446,"hierarchical":446},"\u002Four-terms-policies\u002Fcredit-reporting-and-credit-related-personal-information-policy","2025-03-11T08:46:43.000Z","2026-10-21T10:49:59.619Z",{"html":21},{"html":21},[452,453,454],"Home:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002F","Our terms & policies:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002Four-terms--policies\u002F","Credit Reporting and Credit-Related Personal Information Policy:https:\u002F\u002Fuat-publicwebsite.coates.com.au\u002Four-terms--policies\u002Fcredit-reporting-and-credit-related-personal-information-policy\u002F",[456],{"_metadata":457,"Title":21,"SubTitle":460,"Description":462,"Image":464,"ImageAlignment":21,"BackgroundColor":21,"TextColor":21},{"key":21,"displayName":442,"types":458},[459,38,14,15],"HeroBannerBlock",{"html":461},"\u003Cp>\u003Cspan style=\"color: cadetblue; font-size: 40px;\">Credit Reporting and Credit-Related Personal Information Policy.\u003C\u002Fspan>\u003C\u002Fp>",{"html":463},"\u003Cp>Last updated: October 2026\u003C\u002Fp>",{"AltText":21,"Image":465},{"key":21,"url":466},{"default":21},[468,478,487,496,505,514,523,532,541,550,559,568],{"_metadata":469,"Title":474,"SubTitle":475,"Description":476},{"key":470,"displayName":471,"types":472},"eb70f6a65ac145daa1cd02f74f485704","1. Purpose",[473,38,14,15],"DescriptionBlock","Purpose",{"html":21},{"html":477},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">The purpose of this policy (\u003Cstrong>Policy\u003C\u002Fstrong>) is to establish guidelines for the handling, collection and protection of Credit Reporting and Credit-Related Personal Information in compliance with Australian laws and regulations. This Policy outlines the practices followed by Coates Hire Operations Pty Ltd (\u003Cstrong>our, us, we\u003C\u002Fstrong>) to ensure we respect individuals’ rights and handle credit-related data with the highest standard of confidentiality, security and transparency.\u003C\u002Fp>",{"_metadata":479,"Title":483,"SubTitle":484,"Description":485},{"key":480,"displayName":481,"types":482},"483384a8712944b797c1ecf11c4d374d","2. Scope",[473,38,14,15],"Scope",{"html":21},{"html":486},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">This Policy applies to all employees, contractors and third-party service providers who collect, process or have access to Credit-Related Personal Information. It also applies to all individuals whose Credit-Related Personal Information is collected, processed or maintained by us, including customers, clients or applicants in Australia.\u003C\u002Fp>",{"_metadata":488,"Title":492,"SubTitle":493,"Description":494},{"key":489,"displayName":490,"types":491},"d747ddc730b0451380fabb173867c456","3. Definitions",[473,38,14,15],"Definitions",{"html":21},{"html":495},"\u003Cul>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Credit-Related Personal Information or Credit Information\u003C\u002Fstrong> means any personal information that is used for assessing creditworthiness, including but not limited to, credit reports, credit scores, payment history, outstanding debt information and credit limits.\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Credit Reporting\u003C\u002Fstrong> means the process of obtaining, using or sharing credit-related information for the purpose of assessing an individual’s or entity’s creditworthiness or eligibility for products, services or loans.\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Consumer Credit Body (CRBs)\u003C\u002Fstrong> mean agencies that collect and maintain consumer credit information in Australia such as Equifax, NCI, illion Australia, Creditor Watch and Experian.\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Privacy Act \u003C\u002Fstrong>means the Privacy Act 1988 (Cth).\u003C\u002Fli>\n\u003Cli style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cstrong>Privacy Code\u003C\u002Fstrong> means the Privacy (Credit Reporting) Code 2024.\u003C\u002Fli>\n\u003C\u002Ful>",{"_metadata":497,"Title":501,"SubTitle":502,"Description":503},{"key":498,"displayName":499,"types":500},"2142636bb4a6411596f7e5d5f561e9b0","4. The type of Credit Information we will collect and hold",[473,38,14,15],"The type of Credit Information we will collect and hold",{"html":21},{"html":504},"\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We collect and hold the following types of Credit Information:\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">a. Current and prior names and addresses, age and occupation, (including employer details).\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">b. Driver’s licence number.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">c. Details regarding applications for commercial credit including the type and amount of credit requested and the fact that we have assessed an application.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">d. Details regarding the provision of credit, the amount and whether any other credit was previously provided.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">e. The date that any agreement in relation to credit ceased or was terminated and the surrounding circumstances.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">f. Repayment history.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">g. Details regarding payment owed to us or any other credit provider, in connection with credit provided to you or in relation to which you are a guarantor, overdue for more than 60 days.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">h. Whether in our opinion, or another credit provider’s opinion, you have committed a serious credit infringement.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">i. Whether you have entered into arrangements with us or other creditors in connection with the credit provided to you.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">j. Court proceedings information, personal insolvency information and credit related publicly available information.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">k. Any information regarding your credit worthiness.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">l. Any administrative information about credit accounts of yourself and your related bodies corporate.\u003C\u002Fp>",{"_metadata":506,"Title":510,"SubTitle":511,"Description":512},{"key":507,"displayName":508,"types":509},"4d1c4852e9d94c99b8645be657cdf366","5. How we will collect, use and disclose your Credit Information",[473,38,14,15],"How we will collect, use and disclose your Credit Information",{"html":21},{"html":513},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Our usual practice will be to collect Credit Information from you (or your authorised representative) directly and with your written consent. \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In some circumstances, we may collect Credit Information from a third party. This may include the collection of Credit Information from a CRB.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">As indicated above, we will endeavour to obtain your written consent regarding the collection and further disclosure of Credit Information from and to a CRB. \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">It may be necessary for us to collect your Credit Information for a specific purpose such as an investigation of a complaint.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may be required to in some circumstances, if you fail to meet payment obligations or commit serious credit infringement to disclose your Credit Information to a CRB.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will attempt to use the Credit Information we collect and hold for the primary purpose(s) in respect of which it is collected.\u003C\u002Fp>",{"_metadata":515,"Title":519,"SubTitle":520,"Description":521},{"key":516,"displayName":517,"types":518},"132bec8fd3074955a1e95df0edd418d2","6. How we will hold the Credit Information we collect, use and disclose",[473,38,14,15],"How we will hold the Credit Information we collect, use and disclose",{"html":21},{"html":522},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will hold the Credit Information in a manner which is secure and protected from unauthorised access.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Your information may be held in either a physical form or in electronic form on our IT system.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We take steps to protect the information against the modification, disclosure or misuse by including such things as password protection for accessing electronic IT systems and physical restrictions. We will also take steps to ensure our service providers have protection for electronic IT systems and other necessary restrictions.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will endeavour to ensure that our relevant staff are trained about the security of the Credit Information we hold and we will restrict any access where necessary.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Once information is no longer required, we will take reasonable steps to either destroy or de-identify the Credit Information in a secure manner.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In the event we hold Credit Information that is unsolicited and we were not permitted to collect it, the Credit Information will be destroyed as soon as practicable.\u003C\u002Fp>",{"_metadata":524,"Title":528,"SubTitle":529,"Description":530},{"key":525,"displayName":526,"types":527},"383d73f24b8f42bf9727994f4219bde0","7. The purpose for which we collect, hold, use and disclose your Credit Information",[473,38,14,15],"The purpose for which we collect, hold, use and disclose your Credit Information",{"html":21},{"html":531},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may collect, hold, use and disclose your Credit Information as reasonably necessary so that it may be used directly for our functions or activities and as permitted by law.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">We may use your Credit Information for our functions or activities to:\u003Cbr \u002F>a. consider whether to provide you or a related entity with credit, or accept you as a guarantor; and\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">b. consider your credit worthiness when making decisions with respect to your application;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">c. provide information to CRB’s and participate with other the credit reporting system recognised by the Privacy Code;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">d. take debt recovery action and enforcement where necessary to recovery amounts against guarantors or where infringements have occurred; e. detecting and preventing fraud, financial crime and identity theft;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">f. consider and address any complaints and comply with our statutory requirements.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cem>Disclosure \u003C\u002Fem>to CRBs As indicated above, we may disclose Credit Information to a CRB in accordance with the permitted disclosures as defined under the Privacy Act, including instances where you fail to meet your payment requirements, and you commit a serious credit infringement.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may disclose your Credit Information to the following CRBs listed below:\u003C\u002Fp>\n\u003Cdiv class=\"panel\">\n\u003Ctable style=\"width: 100%; border-collapse: collapse; border-radius: 12px; border-color: rgb(240, 240, 240); height: 163px; border-bottom: 1px solid #f0f0f0;\">\n\u003Ctbody>\n\u003Ctr style=\"width: 20%; border: none; height: 163px; border-top-left-radius: 8rem; border-top: 1px solid #f0f0f0;\">\n\u003Ctd style=\"width: 20.4463%; height: 163px; text-align: left; border-right: 1px solid #f0f0f0; border-left: 1px solid #f0f0f0;\">\n\u003Cp>Equifax PO Box 964, North Sydney, NSW 2059\u003C\u002Fp>\n\u003Cp>Tel: 13 8332\u003C\u002Fp>\n\u003C\u002Ftd>\n\u003Ctd style=\"width: 20%; height: 163px; text-align: left; border-right: 1px solid #f0f0f0;\">\n\u003Cp>NCI Level 2, 165 Grenfell St, Adelaide, SA 5000\u003C\u002Fp>\n\u003Cp>Tel: 1800 882 820\u003C\u002Fp>\n\u003C\u002Ftd>\n\u003Ctd style=\"width: 20%; height: 163px; text-align: left; border-right: 1px solid #f0f0f0;\">\n\u003Cp>Illion Australia PO Box 7405, St Kilda Rd, Melbourne, VIC 300\u003C\u002Fp>\n\u003Cp>Tel: 13 23 33\u003C\u002Fp>\n\u003C\u002Ftd>\n\u003Ctd style=\"width: 20%; height: 163px; text-align: left; border-right: 1px solid #f0f0f0;\">CreditorWatch GPO Box 276 Sydney NSW 2001\u003C\u002Ftd>\n\u003Ctd style=\"width: 20%; height: 163px; text-align: left; border-right: 1px solid #f0f0f0;\">\n\u003Cp>Experian Level 26\u002F2 Southbank Blvd SOUTHBANK VIC 3006\u003C\u002Fp>\n\u003Cp>Tel: 03 8622 1600\u003C\u002Fp>\n\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003C\u002Fdiv>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">A copy of the credit reporting Policy for the CRBs listed above will be available on their website or will be provided in hard copy upon request.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">A CRB may use your Credit Information to assist with our marketing by “pre-screening” for direct marketing.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We are unable to use your Credit Information for direct marketing, however a CRB may be able to “pre-screen” you and provide you with an opportunity to opt out of direct marketing.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You can tell the CRB that you do not want your Credit Information used for this purpose\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You are entitled to also place a 21 day ban on the sharing of your Credit Information, if you believe you have become a victim of credit fraud.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">\u003Cem>Disclosure of your Credit Information to other recipients\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may choose to, if permitted by law, share and\u002For disclose your credit information with third parties including:\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">a. other credit providers; and\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">b. our related companies;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">c. debt collection organisations;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">d. guarantors or security providers in relation to the credit we provide you; e. debt assignment organisations; \u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">f. credit insurers.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In some instances, we will require your written consent prior to making such disclosures. We typically obtain this consent in terms of our credit application or via our Privacy Policy.\u003C\u002Fp>\n\u003Cstyle>\ntable {\n  font-family: arial, sans-serif;\n  border-collapse: collapse;\n  color: #505050;\n  font-family: Neue Haas Grotesk Display Pro;\n  font-size: 16px;\n  font-style: normal;\n  font-weight: 500;\n  line-height: 24px;\n}\nth {\n  background: #ffffff;\n  color: #505050;\n}\n\ntd,\nth {\n  text-align: left;\n  padding: 8px;\n}\ntr:first-child {\n  border-top-right-radius: 12px;\n}\n.panel {\n  border: 1px solid #dddddd;\n  border-radius: 12px;\n  padding: 10px;\n  max-width: 800px;\n}\n\u003C\u002Fstyle>",{"_metadata":533,"Title":537,"SubTitle":538,"Description":539},{"key":534,"displayName":535,"types":536},"5e2c863f84a840fabf8d2e7a8848dda7","8. How can you access your Credit Information",[473,38,14,15],"How can you access your Credit Information",{"html":21},{"html":540},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You are entitled to access your Credit Information held in our possession.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will endeavour to respond to your request for Credit Information within a reasonable time period and as soon as practicable in a manner as requested by you. We will normally respond within 30 days.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You can make a request for access by sending an email or letter and addressed to our Privacy Officer, details specified below.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">The Privacy Officer \u003Cbr \u002F>Coates Hire Operations Pty Limited \u003Cbr \u002F>Level 1, 201 Coward Street, MASCOT NSW 2020 \u003Cbr \u002F>E-mail: \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"email\" href=\"mailto:privacy.officer@coates.com.au\">privacy.officer@coates.com.au\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">With any request that is made we will need to authenticate your identity to ensure the correct person is requesting the information.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">You will only be granted access to your Credit Information where we are permitted or required by law. We are unable to provide you with access that is unlawful.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will not charge you for making an access request, however if reasonable we may charge you with the costs associated with your access request.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In the event your access request is refused we will provide you with written notice regarding the refusal and reasons for our decision.\u003C\u002Fp>",{"_metadata":542,"Title":546,"SubTitle":547,"Description":548},{"key":543,"displayName":544,"types":545},"7a41ec5a738842ebb6352884d9b3178c","9. Correction",[473,38,14,15],"Correction",{"html":21},{"html":549},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">Should we hold Credit Information that is incorrect, you have the right to make us aware of this fact and request that the incorrect information be corrected. If you would like to make a request to correct your information, please contact our Privacy Officer on the details provided above.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In assessing your request, we will need to be satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will then take all reasonable steps necessary to ensure that it is accurate, up to date, complete, relevant and not misleading.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">It is our normal request to try and resolve any correction requests within 30 days. If we require further time, we will notify you in writing and seek your consent. If we do not agree to correct your Credit Information as per your request, we will notify you in writing and provide you with our written reasons for the refusal.\u003C\u002Fp>",{"_metadata":551,"Title":555,"SubTitle":556,"Description":557},{"key":552,"displayName":553,"types":554},"d725e41d08a940368747ce245938aff1","10. Record keeping",[473,38,14,15],"Record keeping",{"html":21},{"html":558},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will endeavour to keep a record of where all Credit Information is used or disclosed.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">The types of matters recorded by us include the following.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">a. Where we have received Credit Information from another credit provider:\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 80px;\">i. the date in which it was disclosed; and\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 80px;\">ii. a brief description of the information disclosed;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 80px;\">iii. to whom the disclosure was made.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">b. Records of any consent provided by an individual for purposes of disclosure.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">c. Records of any correspondence and actions taken in relation to notifications or corrections, complaints, pre-screening, monitoring and auditing.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will maintain our records for a minimum period of 7 years.\u003C\u002Fp>",{"_metadata":560,"Title":564,"SubTitle":565,"Description":566},{"key":561,"displayName":562,"types":563},"d0a1c6f0787745fd9d014dd98625b026","11. Complaints",[473,38,14,15],"Complaints",{"html":21},{"html":567},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In the event that you wish to make a complaint about a failure of us to comply with our obligations in relation to the Privacy or the Privacy Act please raise this with our Privacy Officer on the contact details above. \u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We will provide you with a receipt of acknowledgment as soon as practicable. We will then endeavour to respond to your complaint and attempt to resolve the issues within 30 days, unless otherwise specified.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">In dealing with your complaint, we may need to consult a CRB, or another credit provider, or a third party.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If we fail to deal with your complaint in a manner that you feel is appropriate you may choose to report your complaint to an external dispute resolution scheme \u003Cstrong>(EDR Scheme)\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If you are not satisfied with the process of making a complaint to our Privacy Officer, you may make a complaint to the Information Commissioner. Details of which are below.\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">Office of the Australian Information Commissioner \u003Cbr \u002F>GPO Box 5218 Sydney NSW 2001 \u003Cbr \u002F>Email: \u003Cspan style=\"color: rgb(255, 97, 5);\">\u003Ca style=\"color: rgb(255, 97, 5); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\" title=\"Email\" href=\"mailto:legal@oaic.gov.au\">legal@oaic.gov.au \u003C\u002Fa>\u003C\u002Fspan>\u003Cbr \u002F>Telephone: 1300 363 992\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">The Information Commissioner can decline to investigate a complaint on a number of grounds including:\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">a. where the complaint wasn’t made at first to us;\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">b. if the Information Commissioner considers the complaint has already been dealt with by a recognised EDR Scheme; or\u003C\u002Fp>\n\u003Cp style=\"color: rgb(80, 80, 80); font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px; padding-left: 40px;\">c. if the complaint would be more effectively or appropriately dealt with by a recognised EDR Scheme of which we are a member.\u003C\u002Fp>",{"_metadata":569,"Title":573,"SubTitle":574,"Description":575},{"key":570,"displayName":571,"types":572},"0fc82e6761514e0e981823384b742e00","12. Disclosure to overseas recipients",[473,38,14,15],"Disclosure to overseas recipients",{"html":21},{"html":576},"\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">We may choose to, if permitted by law, share and\u002For disclose your Credit Information with recipients outside of Australia. We are required to notify you with a list of any countries which Credit Information may be transmitted to, or disclosed. At this point in time, we do not share and\u002For disclose any Credit Information to overseas recipients.\u003C\u002Fp>\n\u003Cp style=\"color: #505050; font-family: 'Neue Haas Grotesk Display Pro'; font-size: 16px; font-style: normal; font-weight: 500; line-height: 24px;\">If you have any queries regarding our credit reporting Policy or wish to find out more regarding any of our privacy policies, please contact our Privacy Compliance Officer on the details listed above.\u003C\u002Fp>","Credit Reporting &  Related Personal Info Policy - Coates","Before renting equipment from Coates, learn how Coates handles credit reporting and personal information in compliance with Australian law.",[580,581],"coates","credit reporting policy","Credit Reporting + Credit Related Personal Info Policy - Coates","website","en_US","Coates",{"AltText":21,"Image":587},{"key":21,"url":588},{"default":21}]